Got questions?
You can find frequently asked questions and answers on our customer service page.
Customer service
Basics — for everyone
What is vaping and how does it work?
What is vaping and how does it work?
What’s the difference between disposables, pod systems, and e-liquids?
What’s the difference between disposables, pod systems, and e-liquids?
What ingredients are in e-liquids?
What ingredients are in e-liquids?
What nicotine strengths are available, and how do I choose?
What nicotine strengths are available, and how do I choose?
Is vaping safer than smoking traditional cigarettes?
Is vaping safer than smoking traditional cigarettes?
Disposable Vapes (simple & convenient option)
How do disposable vapes work?
How do disposable vapes work?
How do I know when a disposable is finished?
How do I know when a disposable is finished?
Can I recharge or refill a disposable vape?
Can I recharge or refill a disposable vape?
How do I store and dispose of a disposable safely?
How do I store and dispose of a disposable safely?
Pod & Refillable Systems (for advanced users)
How do refillable pod systems work?
How do refillable pod systems work?
How do I choose the right device for me?
How do I choose the right device for me?
Do I need to clean or maintain my pod system?
Do I need to clean or maintain my pod system?
How do I refill my pod with e-liquid?
How do I refill my pod with e-liquid?
What’s the difference between salt nicotine and freebase nicotine e-liquids?
What’s the difference between salt nicotine and freebase nicotine e-liquids?
Can I mix e-liquids to create my own flavor?
Can I mix e-liquids to create my own flavor?
E-Liquids & Flavor Education
What flavors are available and how do I pick one?
What flavors are available and how do I pick one?
Do e-liquids expire?
Do e-liquids expire?
How should I store my e-liquids?
How should I store my e-liquids?
What does “PG/VG ratio” mean and why does it matter?
What does “PG/VG ratio” mean and why does it matter?
What’s the difference between cooling (ice/menthol) and non-cooling flavors?
What’s the difference between cooling (ice/menthol) and non-cooling flavors?
Safety & Regulations
Who should not use vape products?
Who should not use vape products?
Are the products certified and authentic?
Are the products certified and authentic?
What happens if my device leaks or malfunctions?
What happens if my device leaks or malfunctions?
What are the rules for traveling with vape products (on planes, etc.)?
What are the rules for traveling with vape products (on planes, etc.)?