Got questions?

You can find frequently asked questions and answers on our customer service page.

Customer service

Product-related

Store-related

Ordering & Payments

What payment methods do you accept?

Can I pay cash on delivery?

Can I use gift cards, coupons, or loyalty points during checkout?

My payment failed — what should I do?

Shipping & Delivery

Where do you ship to?

How long does delivery usually take?

How much does shipping cost?

How do I track my order?

What happens if I’m not home when the courier arrives?

Can I change my delivery address after placing the order?

Returns, Refunds & Warranty

Can I return or exchange my order if I change my mind?

What should I do if I receive a faulty product?

What if my parcel arrives damaged or incomplete?

Do your products come with a guarantee or warranty?

How do refunds work and how long do they take?

Loyalty, Discounts & Wholesale

How does the MyPods loyalty program work?

Do you offer regular discounts or promotions?

How do referral coupons work?

Do you sell wholesale or bulk quantities?

Account & Support