Age is just a number, but 18 is required on this page!
Got questions?
You can find frequently asked questions and answers on our customer service page.
Customer service
PUFF COUNTS AND BATTERY LIFE — WHAT THE NUMBERS ACTUALLY MEAN
The box says 60000 puffs — is that realistic?
The box says 60000 puffs — is that realistic?
Why does my high puff count device seem to run out faster than expected?
Why does my high puff count device seem to run out faster than expected?
How long does the battery last on a high capacity rechargeable disposable?
How long does the battery last on a high capacity rechargeable disposable?
What is the difference between power modes on multi-mode devices?
What is the difference between power modes on multi-mode devices?
Not automatically — but with the right brand it often does. A well-engineered 60K or 180K device from a reputable manufacturer delivering consistent, rich flavour from the first puff to the last represents exceptional value compared to buying multiple smaller devices over the same period. The key factors to look at alongside puff count are the coil type, total e-liquid volume, battery capacity and charging speed, and the brand's reputation for consistency across the full lifespan of the device — not just the first few thousand puffs. All of the devices we stock are chosen based on real-world performance, not just headline numbers.
Not automatically — but with the right brand it often does. A well-engineered 60K or 180K device from a reputable manufacturer delivering consistent, rich flavour from the first puff to the last represents exceptional value compared to buying multiple smaller devices over the same period. The key factors to look at alongside puff count are the coil type, total e-liquid volume, battery capacity and charging speed, and the brand's reputation for consistency across the full lifespan of the device — not just the first few thousand puffs. All of the devices we stock are chosen based on real-world performance, not just headline numbers.
FLAVOUR PERFORMANCE — GETTING THE MOST FROM EVERY DEVICE
Why does the flavour on my disposable taste different from what I expected?
Why does the flavour on my disposable taste different from what I expected?
What is a mesh coil and why does it make a difference to flavour?
What is a mesh coil and why does it make a difference to flavour?
Why do some flavours hit harder or produce more vapour than others?
Why do some flavours hit harder or produce more vapour than others?
COMPARING DEVICES — HOW TO CHOOSE THE RIGHT ONE
What should I actually look for when choosing a disposable vape?
What should I actually look for when choosing a disposable vape?
What is the difference between a 600 puff device and a 100K+ puff device beyond just the size?
What is the difference between a 600 puff device and a 100K+ puff device beyond just the size?
Are pod systems better than high puff count disposables or is it just a matter of preference?
Are pod systems better than high puff count disposables or is it just a matter of preference?
What does a transparent or visible tank actually add to a device?
What does a transparent or visible tank actually add to a device?
Does nicotine strength affect how a device performs or just how it feels?
Does nicotine strength affect how a device performs or just how it feels?
My device has a smart display — what information does it actually show and how accurate is it?
My device has a smart display — what information does it actually show and how accurate is it?
MULTI-FLAVOUR DEVICES — TWINS, TRIPLES AND BEYOND
How do dual, triple and six-flavour disposable vapes actually work?
How do dual, triple and six-flavour disposable vapes actually work?
Do the flavours mix in a multi-flavour device?
Do the flavours mix in a multi-flavour device?
Is it better to rotate through all flavours equally or stick to one at a time?
Is it better to rotate through all flavours equally or stick to one at a time?
What happens when one tank runs out before the others on a multi-flavour device?
What happens when one tank runs out before the others on a multi-flavour device?
Can I buy individual replacement tanks or pods for my multi-flavour disposable?
Can I buy individual replacement tanks or pods for my multi-flavour disposable?
VAPING AND HEALTH — HONEST ANSWERS
Is vaping safer than smoking?
Is vaping safer than smoking?
Can vaping help me quit smoking?
Can vaping help me quit smoking?
Does secondhand vapour pose a risk to people around me?
Does secondhand vapour pose a risk to people around me?
I'm not a smoker — is it okay for me to start vaping?
I'm not a smoker — is it okay for me to start vaping?