Age is just a number, but 18 is required on this page!
Got questions?
You can find frequently asked questions and answers on our customer service page.
Customer service
ORDERING AND PAYMENT — KEEPING IT SIMPLE
What payment methods do you accept?
What payment methods do you accept?
Can I pay cash on delivery?
Can I pay cash on delivery?
Can I use a coupon or loyalty points at checkout?
Can I use a coupon or loyalty points at checkout?
My payment failed but the money left my account — what now?
My payment failed but the money left my account — what now?
Is my payment information stored securely?
Is my payment information stored securely?
SHIPPING AND DELIVERY — GETTING IT TO YOU
Where do you ship?
Where do you ship?
How long does delivery take?
How long does delivery take?
How much does shipping cost?
How much does shipping cost?
How do I track my order?
How do I track my order?
What happens if I'm not home when the courier arrives?
What happens if I'm not home when the courier arrives?
Can I change my delivery address after ordering?
Can I change my delivery address after ordering?
Can I combine multiple orders into one shipment?
Can I combine multiple orders into one shipment?
Do you offer express or priority shipping?
Do you offer express or priority shipping?
What happens to my order during public holidays?
What happens to my order during public holidays?
RETURNS, REFUNDS AND WARRANTY — STRAIGHT TALK
Can I return my order if I change my mind?
Can I return my order if I change my mind?
What should I do if I receive a faulty product?
What should I do if I receive a faulty product?
My parcel arrived damaged or something is missing — what do I do?
My parcel arrived damaged or something is missing — what do I do?
Is there a guarantee on your products?
Is there a guarantee on your products?
How do refunds work and how long do they take?
How do refunds work and how long do they take?
LOYALTY, DISCOUNTS AND WHOLESALE — THE GOOD STUFF
How does the MyPods loyalty programme work?
How does the MyPods loyalty programme work?
Do you offer quantity discounts or bulk pricing?
Do you offer quantity discounts or bulk pricing?
How do referral coupons work?
How do referral coupons work?
YOUR ACCOUNT AND SUPPORT — WE'VE GOT YOU
Do I need an account to place an order?
Do I need an account to place an order?
How do I create an account?
How do I create an account?
I forgot my password — what do I do?
I forgot my password — what do I do?
How do I update my personal details or delivery address?
How do I update my personal details or delivery address?
How do I contact customer support?
How do I contact customer support?
When is support available?
When is support available?
How do I find out about new arrivals and restocks?
How do I find out about new arrivals and restocks?
Do you offer wholesale or bulk account purchasing?
Do you offer wholesale or bulk account purchasing?